The Fono

Health & Social Services

Phone (09) 837 1780 Twitter Facebook LinkedIn


How long must I wait for an appointment after I call?

We do our very best to ensure our patients aren’t kept waiting.  Sometimes our doctors have to spend a bit more time with a patient based on their needs at the time and it’s difficult to know how long certain appointments will take.  Sometimes patients will have urgent needs or will need to work with a hospital or specialist service.  If you are concerned about the time you have been waiting, or you feel concerned about your immediate condition, please let our friendly reception team know. 

Are any of your clinics open on Saturday?

Yes, The Fono West is open Saturday between 8.30 am to 12.30 pm.

Do all of your clinics have parking?

Off-street parking is available behind West, South and West Central. In Central there is pay and display parking right around the clinic.

Will I be able to choose my own doctor?

Yes, when booking your first appointment and you have a preferred doctor in mind please let our receptionist know and she will book you in with them.
Click here for biographies of our Doctors

How do I know whether to make an appointment with my doctor or the nurse?

Our reception staff should be able to assist you with this, but if it is a sensitive matter, you may wish to speak directly with the nurse. If this is the case, please ask to speak to the nurse when you call.
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What if I need some medical advice after hours?

We provide free after-hours medical advice via the phone. If you need healthcare when we are closed you can speak to our registered nurses for free medical advice by calling our normal clinic number.
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What if English is a second language for me or my family member?

Our staff come from many different ethnic backgrounds and speak a variety of languages including Samoan, Tongan, Niuean, Fijian, Cook Island Maori and other Pacific Island languages, Arabic, Mandarin, Cantonese, Tamil plus many more. You may also be able to access a free health interpreter / translator if appropriate and if you’re eligible. If you or a family member needs language support at your appointment please mention this to our receptionist at the time you book your appointment and they will be able to tell you what support is available.

Where are your clinics?

We have four medical clinics in Auckland – Henderson, Blockhouse Bay, Central City and Manurewa. We have three dental clinics in Auckland – Henderson, Central City and Manurewa. We offer community and social services in Henderson, Manurewa and North Shore. We also have an office in Kaikohe for our Northland Whanau Ora Service. 
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What if I have hearing loss?

A hearing loss doesn't have to get in the way of us communicating. If you have a hearing loss please tell us.