Whānau Support Kaimahi
Family Violence Services
About the Role
As a Kaimahi, you will deliver frontline mentoring and case management that promotes non-violence, accountability, and sustainable behaviour change. You will work closely with whānau, communities, and partner agencies to support safer futures for women, children, and families.
Key Responsibilities
- Deliver one-to-one and small group mentoring (in-person and/or online)
- Develop and review individualised behaviour change plans
- Facilitate sessions that may involve whānau where appropriate and safe
- Maintain strong professional boundaries, accountability, and ethical practice
- Ensure the safety of women and children is central to all decision-making
- Deliver services in line with Te Huringa ō Te Ao, MSD contracts, and national best practice
- Participate in service development, continuous improvement, and reflective practice
- Contribute to data collection, reporting, and quality assurance processes
Please Note: This role does not provide crisis response or specialist mental health, addictions, housing, or food support services.
About you
This Kaimahi position offers a remarkable opportunity to apply your skills and passion in serving Pacific communities in specific areas of need. You will have:
- You will bring strong cultural competence, professionalism, and the ability to work with complexity while maintaining accountability.
- Experience in social services, family violence, behaviour change, or related fields
- Experience in case management, mentoring, or facilitation
- A strong understanding of Pacific cultures, values, and protocols
- The ability to engage whānau and reflect whānau voice in practice
- Confidence working within structured frameworks and service guidelines
- Strong written and verbal communication skills
- High computer literacy and documentation skills
- A full New Zealand driver’s licence
Desirable skills:
- Tertiary qualification in a relevant discipline
- Pacific language skills
- Experience working with Pacific and/or Māori communities
Location: Auckland & Northland