About The Fono Patient Portal
We’ve Moved to a New Patient Portal
The Fono Medical Care has stopped using the Manage My Health portal as of November 2025.
Our new portal called 'The Fono Patient Portal', is powered by Vensa. It makes managing your health simple and secure.
What You Can Do with the New Portal
- Request FREE repeat prescriptions. Have them delivered or ready for pickup.
- Book, change, or cancel appointments with your doctor or nurse.
- Get text reminders for your upcoming appointments.
- View your lab test results and health documents.
- Access your health records, medications, allergies, and conditions.
- Check your immunisation history.
- See your ACC claim details.
- Organise healthcare for your whānau with the ‘Care Circle’.
- Stay informed about your upcoming recalls.
Works on Any Device — No App Needed
Use your computer, tablet, or smartphone. Open your browser and visit login.vensa.com. You don’t need to download anything. Bookmark the link for quick access anytime.
Introducing the ‘Care Circle’
The 'Care Circle' feature allows you to connect your whānau and loved ones to your health records. With their permission, they can help you manage appointments, view health information, and support your wellbeing. It’s a simple way to stay connected and keep everyone informed.
The 'Care Circle' is for -
1. Patients who are managing another patient’s medical journey
2. Patients who are sharing an email address with another patient
When you add members to your 'Care Circle' and your clinic approves, you will be able to access their patient data on their behalf, book appointments, request prescriptions etc.
To add others to your 'Care Circle' you first need to sign up and activate/verify your own account. Once set up, log in and head to the ‘Care Circle’ tab. Here you can enter the details of anyone you’d like to add (consent needs to be given). The practice will review your request and let you know via email once this is ready.
Why the Change?
We want to give you a better online experience. Vensa offers improved features and a simple layout. It’s easier to manage your health.
What About Manage My Health?
Manage My Health is no longer active. All online services now run through Vensa. If you used Manage My Health, you need to sign up for Vensa to keep access.
How to Sign Up
If you haven’t registered yet, click below to create your Vensa account...
CLICK HERE to sign up to our new patient portal by Vensa. You can find full sign-up instructions HERE.
How to Log In
Once registered, you can log in to The Fono Patient Portal HERE.
Need Help?
If you have trouble or questions, Vensa can assist you: Call 0800 736 463 (toll-free) Email patients@vensa.com Visit helpme.vensa.com For other questions, call us at 0800 FONO4U (366 648) or email Enrolment@thefono.org.
Frequently asked questions...
Can I still access Manage My Health?
Yes, you can still log in to Manage My Health, but it will only contain historical information. You will not be able to order repeat prescriptions or book appointments through the platform.
Will my health records transfer to The Fono Patient Portal by Vensa?
Yes, your records remain securely stored with The Fono Patient Portal.
Do I need to download an app?
No, Vensa works in your browser. There is no app available for Vensa in the Apple App Store or Google Play Store.
However, you can add a shortcut to your home screen for quick access:
For iPhone (iOS) -
- Open the browser: Launch the Safari app on your iPhone
- Go to the Vensa login page: Navigate to login.vensa.com/home
- Open the Share menu: Tap the Share button, which looks like a square with an arrow pointing upwards
- Select “Add to Home Screen”: Scroll down the menu and tap on the option “Add to Home Screen”
- Name the shortcut: You can change the name of the shortcut from its default to something simpler
- Add to Home Screen: Tap “Add” in the top right corner to place the shortcut icon on your home screen
For Android -
- Open your browser: Launch the web browser on your Android device and go to the Vensa login page
- Open the menu: Tap on the browser’s menu icon (often three dots)
- Add to Home Screen: Find and select the option to “Add to Home Screen” or “Add Page To”
- Confirm the addition: A dialog box will appear, allowing you to name the shortcut. Tap “Add” to place it on your home screen
Is my health information safe on Vensa?
Yes. Vensa uses strong security measures to protect your personal and medical data. This includes encrypted connections, secure login processes, and strict access controls.
Has Vensa ever had a data breach?
No. As of October 2025, there are no reported data breaches involving Vensa Health or the Vensa patient portal.
What security features does Vensa offer?
- Two-step sign-in (PIN + password)
- Account lockout after multiple failed login attempts
- Notifications for failed login attempts
- Secure messaging between you and your GP
- Encrypted data storage and transmission
Can I do anything to keep my account secure?
Yes!
- Use a strong, unique password
- Don’t share your login details
- Log out after using the portal, especially on shared devices
Contact support@vensa.com if you suspect any suspicious activity.