Fale Talanoa Contact Centre Representative

About the Role

Are you looking for a fantastic career development opportunity? Join our Fale Talanoa contact centre at the Regional Office in Carbine Rd, Mt Wellington. We welcome both seasoned professionals and those just starting out. What you need is enthusiasm for customer service and a willingness to contribute to team spirit.

This role supports The Fono’s Medical Practices, Dental Practices, Mental Health Clinical Specialists, Public Health Services, Family Start, Whanau Ora, Oceania Career Academy, and a wide range of social services, all dedicated to improving the economic standing and wellbeing of people across Auckland.

About You

Are you ready to make your mark in an innovative contact centre that excels in patient service with the leading Pasifika primary health organization? If you have the right blend of enthusiasm and a willingness to learn, this could be your ideal role.

• Previous experience in a contact centre or medical field (advantageous). • Exceptional customer service skills. • Compassionate, caring, and empathetic, with a desire to make a difference for Pasifika and the community. • Flexible. • Strategic thinker. • Proficiency in a Pacific language (advantageous). • Eager to grow within an organization making a real impact.