Family Harm Worker

This is an opportunity to do meaningful work alongside families, communities and specialist services — helping people through difficult circumstances and connecting them with the right support to move forward.

About the role

Reporting to the Family Violence Services Team Leader, you will provide crisis intervention and practical support to Pacific families experiencing family harm. You will work alongside families to understand their needs, provide appropriate support and safety-focused interventions, and connect them with other services for ongoing assistance. You will also build strong working relationships with agencies and community organisations involved in family violence services, helping ensure Pacific families receive coordinated and culturally appropriate support.

Your day-to-day work will include:

Providing support and crisis intervention to families experiencing family harm.
Working alongside families to identify their needs, strengths and support options.
Coordinating with relevant family violence, health, social service and community agencies.
Supporting families to transition to appropriate ongoing services.
Building trusted relationships with clients, families and community partners.
Maintaining accurate case notes, reports and documentation.
Working in accordance with The Fono's policies, safety protocols and model of care.
Contributing to a safe, supportive and culturally responsive environment for families and staff.

About you

We are looking for someone who is community-minded, compassionate and culturally connected, with the ability to build genuine relationships with Pacific families.

You will ideally bring:

Experience working in social services, community services, family violence or a related field
A relevant tertiary qualification or equivalent relevant experience
An understanding and appreciation of Pacific cultures, values, protocols and ways of working
The ability to build rapport and establish trust with a wide range of people
Strong communication and interpersonal skills
Good written skills and the ability to complete accurate reports and case documentation
Sound judgement and the ability to respond calmly to challenging situations
The ability to work collaboratively with other agencies and professionals
Good computer literacy and confidence using client management systems
A commitment to working safely, ethically and professionally
The ability to speak a Pacific language is highly desirable for this role. We particularly welcome applications from people who can communicate confidently with Pacific families in their own language and understand the importance of culture, family, community and connection when supporting people through difficult circumstances.

Location: Henderson