Medical Receptionist - 12 Months Maternity Cover

About the Role

We are looking for a warm, confident, and highly organised Medical Receptionist who thrives in a busy healthcare environment and genuinely enjoys supporting people. As the first point of contact for our patients and whānau, you will play a critical role in setting the tone of their experience — balancing compassion with efficiency and accuracy with approachability. This role suits someone who is calm under pressure, comfortable juggling competing priorities, and aligned with The Fono’s commitment to culturally responsive care.

What You Will Be Doing

• Welcoming patients, whānau, and visitors with professionalism and cultural sensitivity.
• Managing appointment bookings, recalls, and follow-ups in a fast-paced clinic.
• Processing payments, ACC claims, and invoices, including daily banking reconciliation.
• Maintaining accurate and confidential patient records using clinical management systems (e.g. MedTech 32 or Evolution).
• Supporting clinicians and the wider team with administrative and operational tasks.
• Assisting with system processes and contributing to a smooth, well-run reception.

About You

What We Are Looking For

• Proven experience in a reception or administration role (healthcare experience is strongly preferred).
• Confident customer service skills, with the ability to engage positively with diverse communities.
• Strong organisational skills and attention to detail, particularly around bookings and payments.
• Confidence using computer systems, including Microsoft Office and clinical booking software.
• Cultural awareness and sensitivity, with an understanding of Pacific values and protocols.
• Pacific language skills are an advantage, but not essential.
• A team-focused mindset and willingness to pitch in where needed

Location - Manurewa