Whānau Ora Navigator

About the Role

As a Whānau Ora Navigator, you will work alongside whānau experiencing complex challenges, supporting them to identify strengths, achieve their goals, and access the services and resources they need to thrive.

Using a strengths-based, trauma-informed approach, you will partner with whānau to develop and implement plans that build capability, resilience, and long-term wellbeing.

You will also advocate on behalf of whānau, strengthen community connections, and work collaboratively with service providers to ensure coordinated support. What you will be doing -

• Partnering with whānau using a strengths-based, trauma-informed Whānau Ora approach to support their wellbeing, aspirations, and self-determination.
• Building trusted relationships with Pacific and other priority whānau, identifying strengths, co-designing plans, and supporting progress towards their goals.
• Providing advocacy, system navigation, and practical support to help whānau access services, overcome barriers, and build long-term capability and resilience.
• Working collaboratively with community providers, stakeholders, and support networks to ensure coordinated and effective responses to whānau needs.
• Representing The Fono professionally within the community and contributing to strong partnerships that enhance outcomes for whānau.
• Maintaining accurate documentation, reporting, and outcome measures in line with organisational and commissioning requirements.
• Working flexibly across community settings, responding to changing needs and supporting whānau experiencing complex circumstances.
• Upholding The Fono's values of whānau relationships, reliability, respect, and integrity, while honouring Pacific values and Te Tiriti o Waitangi principles in everyday practice.

About You

What we are looking for -

• A relevant tertiary qualification in social services, health, community development, or a related field.
• At least 2 years' experience working with high-needs whānau, families, or communities.
• Experience working with Pacific communities (highly desirable).
• Strong cultural competence and relationship-building skills.
• Excellent communication and advocacy abilities.
• The ability to manage complex situations and competing priorities.
• Strong documentation and reporting skills
• A full New Zealand Driver Licence.
• The ability to obtain and maintain Police Vetting clearance.
• Flexibility to work across community and outreach settings.

Location: Henderson